This is a submission for the Murf AI Coding Challenge 2
What I Built: Lyra AI - RAG-Powered, Multilingual Customer Support as a Service
Lyra AI is a SaaS platform that transforms company documents into multilingual AI agents — capable of both text and voice-based customer support. It helps businesses deploy 24/7 AI customer care, dub media across languages, and offer consistent, scalable brand voice with near-zero operational overhead.
Instead of hiring support reps globally or paying for expensive localization studios, companies can just upload a doc or audio — Lyra takes care of the rest.
Built on RAG architecture + Murf AI's powerful APIs, Lyra bridges content, language, and voice into one seamless business tool.
Demo
Code Repository:
GitHub Link - Don't forget to star and tag murf-ai!
How I Used Murf API
Murf AI is the backbone of Lyra's voice tech - powering real-time interactions and scalable multilingual dubbing.
Murf Real-Time TTS API (WebSocket)
Used in our Customer Care module. When a user interacts with our AI agent, the response text is piped directly to Murf's WebSocket TTS, and the audio is streamed back live - creating a low-latency, voice-based chat experience.
- Enables human-like, real-time conversations
- Voice responses are emotional, clear, and professional
- Fully integrated with our RAG context engine
Murf Dub Automation API
Used in our Dubbing Studio, where users upload intro audios or corporate videos. Our backend communicates with /v1/murfdub/jobs/create and handles job status updates in real-time.
- Supports 26+ languages
- Delivers studio-grade dubbing with one-click automation
- Lets companies easily dub welcome messages like:
- "Welcome to JP Morgan" -> auto-generated in Hindi, Spanish, French, etc.
Murf Translation (via TTS & Dubbing APIs)
Translation is embedded inside Murf's TTS and dubbing pipelines. We leveraged this to ensure accurate, locale-sensitive translations, without managing extra translation layers.
Use Case & Business Impact
Lyra is enterprise-ready and built to solve real, painful problems faced by global companies:
Real-World Applications
| Industry | Use Case | Benefit |
|---|---|---|
| SaaS / Finance | Doc-to-AI chat agent | Scale onboarding + reduce support tickets |
| BPO / Telecom | Real-time voice bots with emotion detection | Reduce churn, auto-prioritize angry users |
| E-learning | Auto-dub lectures and training videos | Expand global reach without human dubbing |
| Marketing | Localize promo videos instantly | Cut localization time from weeks to minutes |
Business Impact
- 90% Cost Reduction vs manual dubbing or global hiring
- Multilingual support in under 1 hour
- Consistent brand voice across all markets
- Emotion-aware customer support
- Inclusive content (voice-enabled for visually impaired users)
Lyra AI is the perfect example of what's possible when you combine RAG, real-time AI, and Murf's scalable voice infrastructure.
It's not just an AI demo - it's a plug-and-play business advantage.
Built by: Team: d4em0n [@a6ar55 ,@r0h17h_v4rm4 ]
Don't forget to star the repo