Small Business Customer Service & Review Management Agent

This is a submission for the Runner H "AI Agent Prompting" Challenge

What I Built

I developed a comprehensive AI-powered agent designed to support a small local bakery in handling customer service and online reputation across review sites, social platforms, and delivery apps.

The agent helps streamline operations, improve customer satisfaction, and maintain brand voice consistency while freeing up the owner's limited time.

The solution integrates automation for monitoring reviews, responding to inquiries, launching customer engagement campaigns, and analyzing sentiment—all packaged into a proactive system that generates monthly insights and tracks service quality.

Demo:Link

How I Used Runner H

Runner H enabled me to construct an automated workflow that acts as a virtual customer support and reputation manager. Specifically, I configured it to:

Monitor review and comment activity in real-time
Send review response templates that reflect the bakery’s warm tone
Trigger follow-ups and thank-you messages to frequent buyers
Analyze feedback and generate monthly satisfaction reports
Draft responses to negative reviews and escalate serious concerns

Its flexibility allowed the integration of external APIs (like Google Reviews and Instagram) and triggered actions based on customer engagement data.

Use Case & Impact

This AI agent is ideal for local businesses that want to improve service quality and reputation without hiring a dedicated support team.

Who Benefits:

Small food service businesses (bakeries, cafes, food trucks)
Solopreneurs or small teams (1–5 people)
Brands with growing online orders and digital presence

Real-World Impact:

Saves 10–20 hours/month of manual review monitoring
Improves customer retention with timely, personalized outreach
Strengthens community presence through consistent, positive interaction
Turns feedback into actionable business improvements

Prompt Used



Serve as my comprehensive customer service and online reputation management agent:

BUSINESS PROFILE:
- Business: [Local bakery with online ordering]
- Platforms: [Google, Yelp, Facebook, Instagram, delivery apps]
- Customer base: [500+ regular customers, 50-100 new monthly]
- Team: [Owner + 3 part-time employees]

CUSTOMER SERVICE AUTOMATION:
- Monitor all review platforms for new reviews and comments
- Respond professionally to both positive and negative reviews
- Track customer feedback patterns and common issues
- Follow up with customers after purchases to ensure satisfaction
- Handle basic customer inquiries about hours, menu, and orders

REPUTATION MANAGEMENT:
- Generate review request campaigns for satisfied customers  
- Monitor social media mentions and brand sentiment
- Address negative feedback quickly and professionally
- Track competitor reviews and pricing strategies
- Create and schedule social media content showcasing products

CUSTOMER RELATIONSHIP BUILDING:
- Send personalized thank you messages to repeat customers
- Create birthday and anniversary promotions for loyal customers
- Track customer preferences and dietary restrictions
- Send seasonal promotions and new product announcements
- Coordinate customer loyalty programs and rewards

FEEDBACK ANALYSIS & IMPROVEMENT:
- Analyze review data to identify improvement opportunities
- Track seasonal trends in customer preferences
- Monitor delivery/pickup experience feedback
- Compile monthly reports on customer satisfaction metrics
- Research and suggest operational improvements based on feedback

CRISIS MANAGEMENT:
- Alert immediately to negative reviews requiring urgent attention
- Draft professional responses to serious complaints
- Coordinate with management for major service issues
- Track resolution outcomes and customer satisfaction
- Implement preventive measures based on recurring issues

Generate monthly customer service reports with satisfaction metrics, review summaries, and improvement recommendations. Maintain warm, professional communication style that reflects our bakery's personality.

AI AGI @ai_agi