The Invisible Gap That Cost Us 12 Years: Lessons in Software Quality from the Trenches
Akshay Joshi

Akshay Joshi @doozieakshay

About: Goa-born IT grad in Bangalore, quirky tech co-founder of DoozieSoft (2013). Embraces hakuna matata, believes money follows effort. Devoted dad of two, balancing code and family life. Memento vivere.

Location:
Bangalore, India
Joined:
Jun 14, 2020

The Invisible Gap That Cost Us 12 Years: Lessons in Software Quality from the Trenches

Publish Date: May 21
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“You don’t ship code. You ship decisions. And we made too many of them blindly.”

For over a decade, at DoozieSoft, we built. We delivered. We grew. But amidst the commits and deployments, one critical piece kept slipping through the cracks — Validation.

Not validation of forms or user inputs — we had those.

But the real validation loop:

  • What was tasked vs. what the developer understood
  • What was built vs. what the client wanted
  • What was tested vs. what was shipped
  • What was reviewed vs. what was merged

This silent fracture led to a systemic dysfunction:
Code was written without clarity, merged without critique, and shipped without accountability.

1. The Broken Loop

Tasks were often communicated ad hoc, over calls, or in fragments. Developers made assumptions. Testers raised flags. Fixes were partial. Regression was rare. PRs were raised just to “get it done” — not to ensure it was done right.

And so, a fundamental gap persisted:

  • Business logic didn’t align with code logic.
  • Reviewers skimmed instead of scrutinizing.
  • Bugs recurred. Trust eroded. Technical debt exploded.

2. The Fallacy of Done

Done meant: code committed, PR raised, client stopped asking.
But done never meant: validated.

  • Was the acceptance criteria even understood?
  • Was it tested against real scenarios?
  • Was the code readable, extensible, secure?

In most cases, no. And that cost us — in client confidence, in team morale, and in product integrity.

3. Code Reviews Became Rituals

PRs were raised. But they were often merged with comments unaddressed, logic unchecked, and structure ignored. Why?

  • Time pressure.
  • Lack of ownership.
  • A culture of “as long as it works.”

This mindset crippled code quality and buried bugs under deadlines.

4. The Path Forward

We’re not writing this as a rant. This is our confession and our commitment.
What changes now?

✅ Mandatory task validation meetings — developer must repeat back what’s expected.
✅ Introduce “Definition of Done” checklist — clarity before code.
✅ Strict PR rejection if review not passed. No exceptions.
✅ Tester feedback logged, tracked, and mapped to deployments.
✅ Accountability mapped to roles — not escaped into chaos.


We cannot undo the last 12 years.
But we can ensure the next 12 are built not just with code, but with clarity, care, and quality.

DoozieSoft isn’t just about building software anymore. It’s about building systems that validate themselves.

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