ServiceNow

1. What is ServiceNow?

Answer:
ServiceNow is a cloud-based platform that helps organizations manage digital workflows, especially for IT services like incident management, request tracking, approvals, and automation.

2. What is an Incident in ServiceNow?

Answer:
An incident is an unplanned interruption or issue in a service. It’s tracked using the incident table to restore service as quickly as possible.

3. What is a ServiceNow Table?

Answer:
A table stores data in rows and columns. Every record in ServiceNow — incidents, users, changes — is stored in a table.

4. What is the difference between a Client Script and a Business Rule?

Answer:
Client Script

--> Runs in browser (client-side)

--> Used for form validation or behavior

Business Rule
--> Runs on server (backend)
--> Used to update data or send field notifications

5. What is a Record in ServiceNow?

Answer:
A record is a single entry in a table — like one incident or one user. It’s like a row in Excel.

6. What is a Form and a List in ServiceNow?

Answer:
--> A form shows one record at a time (like filling a ticket).

--> A list shows multiple records (like a table view).

7. What is a UI Policy?

Answer:
A UI Policy changes how fields look on the form — like making them mandatory, hidden, or read-only based on conditions.

8. What is the Service Catalog?

Answer:
The Service Catalog is a place where users can request items or services, like new laptops, software, or access. Each request can trigger workflows and approvals.

9. What is the use of Flow Designer in ServiceNow?

Answer:
Flow Designer allows you to create automated workflows visually — without coding. It’s used to build flows like approval chains or email notifications.

10. What is GlideRecord?

Answer:
GlideRecord is a server-side script in ServiceNow used to query and interact with database tables (similar to SQL in code).