Terms used in serviceNow:

• Instance – Your own version of the ServiceNow platform.
• Table – Stores data, similar to a spreadsheet.
• Record – A single entry in a table (like one incident).
• Field – A column in the table (like “Priority” or “Status”).
• Form – The screen you use to view or edit a single record.
• List – Displays multiple records from a table.
• Module – A menu item that opens a table, form, list, or other feature.
• Application – A collection of modules with a common purpose (e.g., Incident Management).
• UI (User Interface) – The parts of ServiceNow you interact with (menus, forms, lists).
• Filter / Breadcrumb – Used to search and narrow down data in a list.

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Technical Terms:

• Client Script – JavaScript that runs in the browser for form validation or automation.
• Business Rule – Server-side script that runs when records are created, updated, or deleted.
• UI Policy – Controls field behavior like visibility, read-only, or mandatory.
• Catalog Item – A requestable item (like “Request Laptop”) in the Service Catalog.
• Workflow / Flow – Automation that performs a series of steps based on conditions.
• GlideRecord – A script API used to query or manipulate data on the server.
• ACL (Access Control List) – Security rules that control access to data.
• Update Set – A saved collection of changes that can be moved between instances.
• SLA (Service Level Agreement) – Defines how long a task should take (e.g., resolve a ticket within 24 hours).

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Common Tables used:

• incident – For IT issue tracking.
• change_request – For change management.
• task – General table for tasks.
• cmdb_ci – Stores configuration items.
• sys_user – Stores user information.

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