This is a submission for the Redis AI Challenge: Real-Time AI Innovators.

What I Built

ChatOps is an AI-powered, multi-channel customer support bot. It combines LLMs with Redis real-time session tracking, vector search for answer retrieval, and semantic caching for snappier response.

Demo

Play with the bot: chatops-bot-demo.vercel.app
Recorded chat support walkthrough available on YouTube (link).

How I Used Redis 8

• Session management and real-time update via Redis Streams
• Contextual retrieval using vector search
• Semantic caching for sub-ms Q&A pairs
• Pub/Sub for triggering alerts to human agents

ChatOps delivers intelligent customer support and instant answers while keeping a human-in-the-loop for harder cases.