IT Service Management (ITSM) isn't just about ticketing—it's about delivering consistent, measurable, and valuable IT services. As companies embrace digital-first operations, a strong ITSM framework helps drive efficiency and user satisfaction.

🔧 Why ITSM Matters:
📋 Standardized Workflows – Improve service delivery with repeatable processes.
📊 Data-Driven Decisions – Use metrics to optimize performance and SLAs.
🔁 Automation – Streamline incident, change, and problem management.
🤝 Improved Collaboration – Connect IT with other departments through integrated service portals.

Whether you're using ServiceNow, Freshservice, or an open-source platform, ITSM transforms how IT supports the business.
How has ITSM evolved in your environment? Any tips for teams just getting started?