Building a Modern Customer Service Center with React & MongoDB
Publish Date: Feb 20
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Building a Modern Customer Service Center with React & MongoDB
Providing excellent customer service is essential for any business. To streamline support, I decided to develop a Customer Service Center application using modern technologies like React, Redux, Tailwind CSS, and MongoDB. In this post, I’ll walk you through the key features and tech stack behind this project.
🔥 Features of the Customer Service Center
Dashboard Overview: A real-time dashboard displaying customer tickets, agent availability, and response times.
Guest Registration: Users can register as guests and receive a unique service token.
Serial Management: Automatic queue management for handling customer service requests.
Agent System: Agents can handle tickets efficiently and move customers through the service pipeline.
Notifications: Real-time updates for new customers and service status changes.
User-Friendly Interface: A clean and modern UI built with Tailwind CSS.
🚀 Tech Stack
Technology
Purpose
React
Frontend UI
Vite
Fast development environment
Redux
State management
Tailwind CSS
Styling and responsive design
MongoDB
Database for storing customer and agent data
Express.js
Backend server
Socket.IO
Real-time updates
🏗️ Project Architecture
The app follows a MERN architecture:
Frontend (React + Redux) → Handles user interactions and displays real-time updates.
Backend (Node.js + Express.js) → Manages API requests and authentication.
Database (MongoDB) → Stores customer and agent details.
⚙️ Key Functionalities
1️⃣ Guest Registration & Token Generation
When a user visits the service center, they can register as a guest and receive a unique token. This ensures a structured queue system.
2️⃣ Agent Management
Agents can see a live queue, accept service requests, and mark them as resolved. This improves efficiency and minimizes wait times.
3️⃣ Real-Time Notifications
Using Socket.IO, both customers and agents receive instant updates about their position in the queue.
🎨 UI/UX Preview
The interface is built with Tailwind CSS, ensuring a responsive and modern experience. Here’s a sneak peek at the dashboard:
The Customer Service Center Application is a web-based system designed to manage customer registration, token generation, serial number tracking, and agent-assisted consultation.
Customer Service Center
Overview
The Customer Service Center Application is a web-based system designed to manage customer registration, token generation, serial number tracking, and agent-assisted consultation. Customers register with their name and phone number, receive a token, and wait for their turn. Agents call customers for consultation, and after completion, the records are updated as recently completed cases.
Features
Customer Registration
Token Generation
Serial Token Display
Agent Call System
Consultation Management
Recently Completed Cases
Technology Stack
Backend (cs-center)
Node.js (CommonJS)
Express.js
MongoDB (Mongoose ORM)
WebSockets (ws)
Authentication (JWT, bcrypt)
Environment Configuration (dotenv)
CORS Handling
Frontend (frontend)
React.js (Vite)
React Router DOM
Redux Toolkit
Tailwind CSS
Framer Motion (Animations)
Sonner (Notifications)
Axios (API Communication)
WebSockets (ws)
Installation
Backend Setup
Clone the repository:
git clone https://github.com/mahmud-r-farhan/Customer-Service-Center
cd Customer-Service-Center
This Customer Service Center simplifies queue management and enhances customer satisfaction. If you're looking to build a similar app, React + Redux + MongoDB is a great stack to start with!
