What’s the single most underrated customer experience (CX) metric you track at your B2B SaaS company and how has it changed your customer success strategy?

What’s the single most underrated customer experience (CX) metric you track at your B2B SaaS company and how has it changed your customer success strategy?

#discuss #saas #customerexperience #productivity

Ranjit Kumar

Ranjit Kumar @ranjitk22115931

Joined:

Apr 21, 2025

What’s the single most underrated customer experience (CX) metric you track at your B2B SaaS company and how has it changed your customer success strategy?

Publish Date: Apr 21

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