In many organizations, natural communication pathways start to form. Something happens or information needs to be sent out or a decision needs to be made, and you fire up a Teams window or Slack group message and invite the usual suspects.
The Drawback of Individual/Group Chats
- They’re difficult to expand. Adding someone new, it’s unclear if past history should be shared, and how far back that should go (if you even have control over it).
- They get lost over time. An important context fades into the background, and it’s difficult to tell that the conversation ever took place unless you’re explicitly scrolling or searching for it.
- They get blurred. When similar groups are in multiple chats as individuals, it can be difficult to keep subjects straight, leading to cognitive overhead to sort it all out.