MJB Technology articles - 42 total
The Data Governance Gap: Securing Your ServiceNow Ecosystem in a Hybrid World 🔒
Modern enterprises operate in increasingly complex IT landscapes. Between on-premise servers, private...
How to Build a Powerful CMDB with ServiceNow: A Blueprint for Success 🏢
Introduction In the modern enterprise, the Configuration Management Database (CMDB) is more than just...
Scaling Your ServiceNow Integrations: How to Avoid Performance Bottlenecks
In the modern enterprise, ServiceNow isn't just an IT ticketing system; it’s the central nervous...
The Autonomous IT Revolution: Beyond Automation to Self-Healing Operations
A New Era for Enterprise IT with MJBTech By The MJBTech Leadership Team The very foundation of...
Agentic AI in ITSM: From Automation to Autonomy — The Roadmap for Enterprise Transformation
Introduction For decades, IT service management (ITSM) has revolved around resolving tickets, chasing...
From Tickets to Autonomy: Inside the Agentic AI Takeover of ITSM in 2025
In 2025, IT Service Management (ITSM) is experiencing a profound transformation—one that’s not merely...
From Black Box to Glass Box: Why AI Observability Is the Cornerstone of Reliable ITSM
For years, organizations have dreamed of self-healing IT environments: AI systems that spot...
Proactive Problem Management: How GenAI Is Shaping Zero-Incident ITSM
Introduction: From Reactive to Proactive In today’s hyper-connected enterprise, the speed of digital...
From SLA to XLA: The Experience-Led Revolution in ITSM
Why Traditional Metrics Are No Longer Enough — And How Enterprises Are Redefining Success in Service...
AI-Augmented Change Management: Reinventing ITSM Resilience in 2025
In 2025, change is no longer just inevitable — it’s accelerating. Enterprises that once managed...
AI-Driven ESG and Compliance: How ServiceNow Can Anchor Sustainable Enterprise Governance
🌱 Introduction: ESG & AI Are No Longer Optional Environmental, Social, and Governance (ESG) has...
AI-Driven ITSM: Transforming Enterprise Operations in 2025
In today’s hyperconnected, always-on business environment, customer expectations are higher than...
From Backlog to Breakthrough: How Citizen Developers Are Reshaping ITSM with Low-Code/No-Code Tools
In an era where digital agility defines business success, enterprises can no longer afford to wait...
From Backlog to Breakthrough: How Citizen Developers Are Reshaping ITSM with Low-Code/No-Code Tools
In an era where digital agility defines business success, enterprises can no longer afford to wait...
Agentic AI in ITSM: Empowering Autonomous Service Management in 2025
From Automation to Autonomy — The Next Evolution of Enterprise IT Introduction: Why ITSM Is Facing a...
Beyond Automation: Key Takeaways from ServiceNow Knowledge 2025
Introduction: From Workflow Tools to Intelligence Networks From May 6–8, 2025, Las Vegas became the...
AI-Driven ITSM Metrics: How Smart Teams Are Measuring Success in 2025
In today's digital-first world, IT leaders are under increasing pressure to deliver flawless service,...
The Rise of Autonomous IT Operations: Why AIOps Is the Future of ITSM in 2025 and Beyond
🖋️ Introduction: The IT landscape is evolving at a breakneck pace.Traditional IT service management...
How Generative AI Is Redefining ITSM Workflows in 2025
Beyond Automation: How Generative AI Is Redefining ITSM...
Beyond Automation: How Generative AI Is Redefining ITSM Workflows in 2025
For years, the goal of IT service management (ITSM) has been consistent: resolve issues faster, meet...
Incident Categorization and Prioritization: A Comprehensive Guide to Effective Incident Management
Introduction In the fast-paced world of IT, incident management plays a critical role in maintaining...
https://mjbtech.com/blog_pages/Why-Every-IT-Team-Needs-AI-for-Incident-Resolution-in-2025-Transforming-%20ITSM-Tools-with-Essential-Features.html
Why Every IT Team Needs AI for Incident Resolution in 2025:...
Why Every IT Team Needs AI for Incident Resolution in 2025: Transforming ITSM Tools with Essential Features
When incidents strike, time is critical. IT teams are often flooded with service requests and system...
🔧 Still fixing the same IT issues over and over?
Fixing Symptoms vs Solving Problems: How RCA in ServiceNow...
Fixing Symptoms vs Solving Problems
Fixing Symptoms vs Solving Problems: How RCA in ServiceNow...
Fixing Symptoms vs Solving Problems: How RCA in ServiceNow Transforms Your IT Strategy
When an IT issue arises, the first response is often quick resolution. But are you solving the actual...
📢 Ready to transform your incident management strategy?
Why Every IT Team Needs to Master ServiceNow Incident...
Why Every IT Team Needs to Master ServiceNow Incident Management to Reduce Mean Time to Resolve
Introduction to Incident Management Definition of Incident Management Incident management refers to...
Are SLA Breaches Slowing You Down? Discover the Real Fix SLA breaches aren’t just missed deadlines—they’re red flags 🚩 signaling deeper issues in how your IT handles resources, processes, and tech.
A post by MJB Technology
Your SLA Breaches Aren’t Random – Here’s the Reason Behind Them!
Service Level Agreements (SLAs) are the foundation of IT service delivery, ensuring accountability,...