MJB Technology articles - 33 total
AI-Augmented Change Management: Reinventing ITSM Resilience in 2025
In 2025, change is no longer just inevitable — it’s accelerating. Enterprises that once managed...
AI-Driven ESG and Compliance: How ServiceNow Can Anchor Sustainable Enterprise Governance
🌱 Introduction: ESG & AI Are No Longer Optional Environmental, Social, and Governance (ESG) has...
AI-Driven ITSM: Transforming Enterprise Operations in 2025
In today’s hyperconnected, always-on business environment, customer expectations are higher than...
From Backlog to Breakthrough: How Citizen Developers Are Reshaping ITSM with Low-Code/No-Code Tools
In an era where digital agility defines business success, enterprises can no longer afford to wait...
From Backlog to Breakthrough: How Citizen Developers Are Reshaping ITSM with Low-Code/No-Code Tools
In an era where digital agility defines business success, enterprises can no longer afford to wait...
Agentic AI in ITSM: Empowering Autonomous Service Management in 2025
From Automation to Autonomy — The Next Evolution of Enterprise IT Introduction: Why ITSM Is Facing a...
Beyond Automation: Key Takeaways from ServiceNow Knowledge 2025
Introduction: From Workflow Tools to Intelligence Networks From May 6–8, 2025, Las Vegas became the...
AI-Driven ITSM Metrics: How Smart Teams Are Measuring Success in 2025
In today's digital-first world, IT leaders are under increasing pressure to deliver flawless service,...
The Rise of Autonomous IT Operations: Why AIOps Is the Future of ITSM in 2025 and Beyond
🖋️ Introduction: The IT landscape is evolving at a breakneck pace.Traditional IT service management...
How Generative AI Is Redefining ITSM Workflows in 2025
Beyond Automation: How Generative AI Is Redefining ITSM...
Beyond Automation: How Generative AI Is Redefining ITSM Workflows in 2025
For years, the goal of IT service management (ITSM) has been consistent: resolve issues faster, meet...
Incident Categorization and Prioritization: A Comprehensive Guide to Effective Incident Management
Introduction In the fast-paced world of IT, incident management plays a critical role in maintaining...
https://mjbtech.com/blog_pages/Why-Every-IT-Team-Needs-AI-for-Incident-Resolution-in-2025-Transforming-%20ITSM-Tools-with-Essential-Features.html
Why Every IT Team Needs AI for Incident Resolution in 2025:...
Why Every IT Team Needs AI for Incident Resolution in 2025: Transforming ITSM Tools with Essential Features
When incidents strike, time is critical. IT teams are often flooded with service requests and system...
🔧 Still fixing the same IT issues over and over?
Fixing Symptoms vs Solving Problems: How RCA in ServiceNow...
Fixing Symptoms vs Solving Problems
Fixing Symptoms vs Solving Problems: How RCA in ServiceNow...
Fixing Symptoms vs Solving Problems: How RCA in ServiceNow Transforms Your IT Strategy
When an IT issue arises, the first response is often quick resolution. But are you solving the actual...
📢 Ready to transform your incident management strategy?
Why Every IT Team Needs to Master ServiceNow Incident...
Why Every IT Team Needs to Master ServiceNow Incident Management to Reduce Mean Time to Resolve
Introduction to Incident Management Definition of Incident Management Incident management refers to...
Are SLA Breaches Slowing You Down? Discover the Real Fix SLA breaches aren’t just missed deadlines—they’re red flags 🚩 signaling deeper issues in how your IT handles resources, processes, and tech.
A post by MJB Technology
Your SLA Breaches Aren’t Random – Here’s the Reason Behind Them!
Service Level Agreements (SLAs) are the foundation of IT service delivery, ensuring accountability,...
Revolutionizing IT Service Management: How ServiceNow’s 2025 Innovations Drive Efficiency, Automation, and Digital Transformation
ServiceNow Trends in 2025: The Future of IT Service Management ...
ServiceNow Trends in 2025: The Future of IT Service Management
As we move further into 2025, ServiceNow continues to revolutionize the IT Service Management...
Harnessing AI Agents in IT Service Management: The Ultimate Guide to Efficiency & Transformation
🔹 The Future of ITSM is AI-Driven – Are You Ready? IT Service Management (ITSM) is the backbone of...
10 ServiceNow Tricks Every IT Leader Should Know
Introduction: Unlocking the Full Potential of ServiceNow As businesses evolve, IT leaders must...
📢 Is Your ServiceNow Integration Strategy Up to Date? ServiceNow is a game-changer for ITSM, but are you truly maximizing its potential? Many businesses use ServiceNow daily yet miss out on key integration advantages that could streamline operations.
Is Your ServiceNow Integration Strategy Up to Date? 5...
5 Surprising Benefits You Didn’t Know
Is Your ServiceNow Integration Strategy Up to Date? 5...
Is Your ServiceNow Integration Strategy Up to Date? 5 Surprising Benefits You Didn’t Know
In an era where digital transformation is a necessity for business success, ServiceNow has become...
ServiceNow’s Hidden Gems: 7 Game-Changing Features You’re Not Using (Yet!)
ServiceNow is a powerhouse for IT service management (ITSM), but did you know it has hidden gems that...
ServiceNow’s AI Revolution: Reshaping Enterprise Automation AI Is Transforming Enterprise Automation—Are You Ready?
In today’s fast-evolving digital landscape, businesses are in a race to optimize operations,...