MJB Technology articles - 58 total
Decision Velocity: The KPI That Will Reshape Enterprise IT in 2025
Why enterprise teams ship faster but decide slower — and how governed AI + ServiceNow fixes it. 🚀...
AI Agents Are Already in Your Enterprise — A CIO Guide to Building a Safe, Governed Agentic Layer on ServiceNow
Introduction Enterprise IT has quietly crossed a line. AI is no longer a lab experiment or...
Why 70% of AI Projects Fail And What Smart CIOs Do Differently
There's a strange paradox in enterprise technology right now. Every organisation is talking about...
The Trust Gap: How App Engine Restores Confidence in Enterprise IT Trust in IT isn't lost in outages — it's lost in opacity.
Every enterprise runs on trust — not just in leaders or systems, but in the unseen processes that...
The Future of Enterprise IT The Enterprise Reasoning Era Has Arrived
There is a shift happening in enterprise IT — one that won't wait for roadmaps, committees, or...
How to Justify AI-Driven IT to Your Leadership Turning Automation into a Strategic Advantage
Most IT leaders already understand that AI can make operations smarter. The challenge isn't the...
Stop Managing. Start Orchestrating: Agentic AI and the Rise of Self-Driving ITSM
The Problem with "Managed" IT Every IT leader knows the irony: you have all the automation tools in...
ServiceNow Cuts Handoffs by 60% With One Connected Platform
In most enterprise IT environments, work doesn't fail because teams stop working — it fails because...
Root Cause Analysis App using CMDB + LLMs Powered by ServiceNow | MJB Technologies
Executive Summary In complex enterprise ecosystems, one failed API call can cascade into a major...
AI-Powered Incident Resolution Assistant: Reducing MTTR and Elevating ServiceNow Operations
Introduction Every CIO knows the pain: incidents pile up, SLAs hover on the edge of breach, and IT...
Why Transactional Ticketing Is Dead — And What Comes Next
Introduction: The End of the Ticket Era For decades, IT service desks and enterprise ITSM workflows...
Why Enterprises Need More Than Automation and How ServiceNow + Agentic AI Deliver It
Introduction: Beyond “Automation” Hype Walk into any enterprise IT meeting today and you’ll hear the...
Top ServiceNow Trends for 2025: What’s Worth Your Time (and What’s Just Hype)
Introduction ServiceNow has evolved from an IT service management (ITSM) platform into the backbone...
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AI, ITSM, and the Future of Work: MJB Tech Predictions and...
AI, ITSM, and the Future of Work: MJB Tech Predictions and Playbooks for 2026 and Beyond
Will Your ITSM Be Led by Humans or by AI Agents in 2026? That’s no longer a futuristic question. AI...
The AI-Driven Enterprise: How CXOs Can Lead Digital Evolution in 2025
Enterprises worldwide are crossing into a new era one defined by artificial intelligence at the very...
The Data Governance Gap: Securing Your ServiceNow Ecosystem in a Hybrid World 🔒
Modern enterprises operate in increasingly complex IT landscapes. Between on-premise servers, private...
How to Build a Powerful CMDB with ServiceNow: A Blueprint for Success 🏢
Introduction In the modern enterprise, the Configuration Management Database (CMDB) is more than just...
Scaling Your ServiceNow Integrations: How to Avoid Performance Bottlenecks
In the modern enterprise, ServiceNow isn't just an IT ticketing system; it’s the central nervous...
The Autonomous IT Revolution: Beyond Automation to Self-Healing Operations
A New Era for Enterprise IT with MJBTech By The MJBTech Leadership Team The very foundation of...
Agentic AI in ITSM: From Automation to Autonomy — The Roadmap for Enterprise Transformation
Introduction For decades, IT service management (ITSM) has revolved around resolving tickets, chasing...
From Tickets to Autonomy: Inside the Agentic AI Takeover of ITSM in 2025
In 2025, IT Service Management (ITSM) is experiencing a profound transformation—one that’s not merely...
From Black Box to Glass Box: Why AI Observability Is the Cornerstone of Reliable ITSM
For years, organizations have dreamed of self-healing IT environments: AI systems that spot...
Proactive Problem Management: How GenAI Is Shaping Zero-Incident ITSM
Introduction: From Reactive to Proactive In today’s hyper-connected enterprise, the speed of digital...
From SLA to XLA: The Experience-Led Revolution in ITSM
Why Traditional Metrics Are No Longer Enough — And How Enterprises Are Redefining Success in Service...
AI-Augmented Change Management: Reinventing ITSM Resilience in 2025
In 2025, change is no longer just inevitable — it’s accelerating. Enterprises that once managed...
AI-Driven ESG and Compliance: How ServiceNow Can Anchor Sustainable Enterprise Governance
🌱 Introduction: ESG & AI Are No Longer Optional Environmental, Social, and Governance (ESG) has...
AI-Driven ITSM: Transforming Enterprise Operations in 2025
In today’s hyperconnected, always-on business environment, customer expectations are higher than...
From Backlog to Breakthrough: How Citizen Developers Are Reshaping ITSM with Low-Code/No-Code Tools
In an era where digital agility defines business success, enterprises can no longer afford to wait...
From Backlog to Breakthrough: How Citizen Developers Are Reshaping ITSM with Low-Code/No-Code Tools
In an era where digital agility defines business success, enterprises can no longer afford to wait...