Primary Use Case |
Sending high-volume emails, including transactional and marketing emails |
Publishing messages to many subscribers, mainly for system-to-system notifications |
Engaging customers across multiple channels (email, SMS, push notifications) for marketing and transactional messaging |
Audience Targeting |
No segmentation; emails sent to specific email addresses |
No segmentation; broadcasts to all subscribers |
Detailed audience segmentation and targeting based on attributes and behaviors |
Channels Supported |
Email only |
SMS, email (through SES), push, HTTP, SQS, Lambda |
Multi-channel: email, SMS, push notifications, voice messages |
Analytics & Reporting |
Basic metrics (delivery, open, bounce rates) |
Basic delivery status (success/failure notifications) |
In-depth analytics: real-time tracking of user engagement, delivery metrics, campaign performance |
Message Personalization |
Supports basic personalization via templates |
Limited customization; primarily for alerts |
Extensive personalization with templates, journeys, and customized messaging |
Event-Triggered Messaging |
Not inherently event-driven; typically integrates with other AWS services for event-based triggers |
Event-driven notifications to subscribers based on topics |
Designed for both event-driven and batch campaigns; supports complex workflows (user journeys) |
Campaign Management |
No campaign management features |
No campaign management features |
Full campaign management, including A/B testing, user journeys, and automated workflows |
Ideal For |
High-volume email use cases like transactional emails and newsletters |
System alerts, application monitoring, and broadcasting to multiple subscribers |
Customer engagement for marketing, customer retention, and personalized user interactions |