A healthcare virtual assistant is a professional working remotely to assist healthcare providers with all the administrative tasks. A virtual assistant aims to streamline the communication process and improve patient care seamlessly. It has been observed that there are numerous challenges that healthcare providers face such as excessive documentation, shortage of adequate staff members, challenges of coordinating with patients, and many more which leads to their revenue loss. Hence, this blog will examine the top 5 reasons to choose the best healthcare VA companies so that the providers do not have to face any revenue loss.
Advantages of choosing the healthcare virtual assistant companies
Medical records management, data entry and transcription: Managing medical records ensures accurate documentation and smooth healthcare operations. Moreover, the healthcare providers do not have staff who have in-depth knowledge of managing the patient’s medical records. Here, the healthcare virtual assistants manage medical records by automating data entry and organizing information in Electronic Health Records (EHR). Apart from that, they thoroughly ensure HIPAA compliance while managing the records which streamlines the healthcare process and improves efficiency. Furthermore, healthcare providers face numerous challenges in data entry and transcription which include ensuring accuracy and maintaining data security and privacy. Apart from that, understanding complex medical terminologies, and dealing with time constraints and workload are also the main challenges faced by the provider. Here, healthcare providers may consider outsourcing healthcare virtual assistant services who accurately compile, sort and enter patient data. Moreover, their experts handle data entry and transcription with precision, which ensures that the data entered is highly accurate and updated.
Prior Authorization: The prior authorization procedure involves extensive paperwork, and a huge amount of time is spent on gathering patient information. So, if the healthcare providers focus on doing these tasks, then they may not get the time to provide quality patient care. Apart from that, reliance on outdated technologies and manual processes also complicates the prior authorization process for the provider. So, that is where the healthcare VA companies accurately verify patient insurance coverage and eligibility, and then they submit the prior authorization request to the insurance companies. Moreover, they communicate with the insurance companies to follow-up any pending prior authorization request which saves a lot of time for the healthcare provider.
Chart preparation and MR filling: Chart preparation involves compiling and organizing a patient’s medical history and relevant information into their Electronic Medical Record (EMR). Moreover, a Medical Record (MR) filing outlines the medical history of a patient and their current health condition. The staff of the healthcare providers do not have adequate knowledge of this, so that is why they face issues in accurately preparing charts and medical records, which hinders their revenue growth. On the other hand, the healthcare medical assistants carefully review the patient histories and update their medication lists if required, thereby ensuring organized and updated patient data.
Aftercare support and other regular chronic care activities: As the healthcare providers solely focus on patient care, they do not get adequate time to provide aftercare support. That is where these outsourcing virtual assistants help in handling the after-care support by monitoring vital signs of the patient. Apart from that, they also help in several chronic care activities such as remote monitoring, thereby improving patient care.
As healthcare regulations are constantly changing, it is becoming very difficult for healthcare providers to manage their business operations. So, that is where the need for healthcare virtual assistant companies comes into the picture. Many healthcare providers have stated that the healthcare VAs have shown a significant improvement in their overall operational performance, which has led to an increase in productivity. Apart from that, the VAs also helped them with telehealth services, patient communication, and many more. So, if you want to reduce your operational costs and improve patient satisfaction, you may consider outsourcing as your best option.