T-Mobile's recent price hikes on older plans have frustrated long-time customers, with some considering switching to competitors like AT&T. Despite online complaints, T-Mobile continues to attract new customers, with reports of busy stores and record-high postpaid phone additions. The controversial T-Life app has also sparked criticism, adding to customer frustration. However, despite dissatisfaction over price increases and app issues, T-Mobile remains a dominant player in the U.S. mobile market, showing no signs of major subscriber losses.

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