“If you are struggling to find what exactly ServiceNow does that drives better business processes, this guide is for you.”

Imagine you are part of a company’s IT team, and employees are constantly submitting requests like:

“My laptop isn’t connecting to Wi-Fi.”

“Can you reset my password?”

“The new software update isn’t installing.”

Or, you are a Head of Customer Service and want to see entire customer service requests coming in a year, and how efficiently customers handle the queries?

Difficult for you to handle it, right? Traditionally, these requests come in through emails, calls, or even spreadsheets—making it hard to track and prioritize them. With digital transformation in recent years, businesses have already move on from spreadsheets to digital system of records. Now, with massive amounts of data stored in various systems, and applications managing these requests efficiently has become a challenge of its own.

So, what’s the solution? Well, the solution is to have one unified intelligent platform which is secure to connect people, process, data and systems. Amid huge competition between cloud solutions, it is difficult to choose which one is the most reliable, scalable, and tailored to meet your organization’s specific needs.

What is ServiceNow?

Explaining ServiceNow is no walk in the park. It’s like asking someone to define “the internet” back in the ’90s: it’s vast, powerful, and means different things to different people. But don’t worry, we’ll simplify it for you.

ServiceNow is a cloud-based AI-enhanced platform that automates enterprise workflows to streamline processes, improve efficiency, and enhance customer experiences by through customization and extensibility. ServiceNow solutions build and operate business processes that are workflow driven.

As a SaaS (Software as a Service) and PaaS (Platform as a Service) platform ServiceNow is not a system of record—but rather a System of Action to replace legacy systems with simple easy to use interfaces and an ability to purposefully orchestrate workflows for smoother operations. In simpler terms, ServiceNow helps you to reduce cost, increase productivity and drive growth by:

• Connecting all your data and workflows.
• Orchestrating processes for smoother operations.
• Automating repetitive tasks to save time and resources.

ServiceNow Explained in One Line:

ServiceNow is a cloud-based AI-enhanced platform that automates everyday tasks and connect different systems across organization empowering employees and customers.

What ServiceNow is not?

Most of the time people tend to cling ServiceNow to a specific use case i.e. ITSM tool (Incident, problem, change), an asset management tool or a tool used to manage the daily security operations, etc. It’s none of these things specifically, and anyone who tells you this doesn’t get it. ServiceNow is more than just an ITSM tool or ticketing tool, but it does tons of stuff across various departments. ServiceNow is for anyone and everyone. With a wheel of improvement ServiceNow’s every offering, module or app has a specific use case. Their slogan is “Works for You” and it literally works for everyone.

Future Forward Your Digital Workflows with a Trusted ServiceNow Premier Partner

That said, ServiceNow offers myriads of benefits to drive digital-first innovation with its modern approach. If your operations and services are bogged by unstructured and manual processes, poor visibility, multiple siloed data and systems, ServiceNow is indeed a powerful tool to help you with. And, if you are looking to achieve streamlined operations for your enterprise, we have got you covered. As a leading ServiceNow Premier Partner we have a team of over 180+ ServiceNow technical architects, consultants, designers, business analysts, and project managers to ensure a successful implementation and consultation specific to your needs. Our global presence as ServiceNow partner in US, UK, and India, we are well versed with market challenges and have helped several enterprises utilizing ServiceNow capabilities. We have worked with multiple brands across industries such as telecom, manufacturing, BFSI, retail, and healthcare.