Articles by Tag #sla
Browse our collection of articles on various topics related to IT technologies. Dive in and explore something new!
Always Up, Never Chill: A Friendly Intro to Availability in Software
Imagine your favorite coffee shop. Every time you show up, the doors are locked and there’s a sticky...
Understanding API SLAs: What 99.9% Uptime Really Means
"99.9% uptime guaranteed!" sounds great until you do the math. That's 8.76 hours of downtime per...
Disabling SLAs in Dynamics 365
If you're managing cases or any SLA-enabled entity in Dynamics 365, there’s a small setting in the...
The $1 Million Lesson: Building a Culture of Quality Through SLAs
In the early days of DoubleClick, back when SaaS was still known as Application Service Provider...
IT Service Management (ITSM)
ITSM (IT Service Management) refers to how IT teams manage the end-to-end delivery of IT services to...
📊 Monitoring in 2025: From Uptime to Self-Healing Systems
SLAs today aren’t just legal — they’re promises. And modern observability is what helps you keep...
Service Level Agreements(SLA): A Blueprint for Reliable Service
In today's highly competitive and customer-centric business environment, delivering consistent and...
CrowdStrike Outage 2024: Lessons Learned and Why You Need External Monitoring
On July 19, 2024, a faulty configuration update from CrowdStrike triggered a blue screen of death on...